MANIPAL ACADEMY

Policy Effective Date: 20/05/2026

At Manipal Academy, we are committed to providing professional printed study materials and learning support services with proper packaging and timely shipment assistance.

Please read our Refund & Shipping Policy carefully before placing any order.

❌ Refund Policy

No Refund Policy

• All purchases made through Manipal Academy are covered under a strict No Refund Policy.
• Payments made for printed study materials, educational resources, processing charges, or learning support services are non-refundable.

📘 Non-Refundable Services & Products

The following payments are strictly non-refundable:

Printed Study Materials
Banking Interview Preparation Books
Vocational Learning Materials
Educational Resources & Guides
Processing Charges
Career Guidance Support
Learning Support Services
Packaging & Handling Charges
Shipment Processing Charges

Once an order is successfully placed and payment is completed, refund requests will not be accepted under normal circumstances.

💳 Payment Confirmation Policy

After successful payment confirmation:
Orders enter processing and preparation stages immediately.
Educational materials may be reserved, packaged, prepared, or dispatched for delivery.
Operational, processing, packaging, and service-related expenses are initiated.
Therefore, cancellation and refund requests cannot be processed after payment confirmation.

⚠ Customer Responsibility

Customers are strongly advised to:
Carefully review product descriptions
Read all policies and terms before purchase
Verify personal details and shipping information
Understand the nature of educational materials and services offered
By placing an order, customers confirm that they have reviewed and accepted:
*Refund Policy
*Shipping Policy
*Terms & Conditions
*Product Information

📜Customers are requested to carefully review product details and terms before placing an order.

📦 Shipping Policy

Processing & Dispatch Time

• All orders are processed and dispatched within a reasonable working period after successful order confirmation.
• Printed study materials are generally shipped through India Post service.

Estimated Delivery Time

• Standard delivery time is approximately 7 working days from the date of dispatch.
• Delivery time may vary depending on location, public holidays, weather conditions, or courier delays.

Shipment Service

• Orders are shipped using:
  • India Post Registered Service
  • Standard Postal Delivery Support

Order Tracking

• Tracking details may be shared after shipment dispatch whenever available.

🔄 Replacement Policy

Replacement support is available only under the following conditions:

✔ Product damaged during delivery
✔ Wrong material delivered
✔ Parcel lost or undelivered by shipment service

Replacement Request Time

• Customers must report the issue within 7 days from the delivery date or expected delivery timeline.

Replacement Verification

To process a replacement request, customers may be required to provide:

• Parcel opening video/photos
• Damage proof images
• Order details or payment confirmation

After verification, replacement support may be provided accordingly.

📞 Support Assistance

For shipping or replacement related queries, customers may contact our support team with proper order details for assistance.